Voice & chat conversations
Natural conversations on phone calls, WhatsApp, your website, Instagram and Messenger — in the tone your brand uses.
Voice & chat agents · Cape Town
Every enquiry answered.
Every lead qualified.
NeuGen.AI builds custom AI agents that handle your enquiries, qualify leads and book appointments — on WhatsApp, your website, Instagram and the phone. They work the hours your team can't.
- Live in 3–5 business days
- No long-term contract
- We handle the setup
Hot
Lead intent
Thu 14:00
Booked
HubSpot
Synced
Works with the tools you already run
- WhatsApp Business
- HubSpot
- Zoho
- Pipedrive
- Google Calendar
- Messenger
01 — About
We build the agent. You keep the relationships.
NeuGen.AI is a small team of sales strategists and AI engineers in Cape Town. We don't sell software licences and leave you to configure them — we build, train and maintain the agent around how your business actually sells.
Our aim is straightforward: help you close more deals while doing less repetitive work. The agent handles the first ninety seconds of every conversation — the questions your team answers fifty times a week — and hands over a qualified, briefed lead to a person.
- Based in
- Cape Town, South Africa
- Typical launch
- 3–5 business days
- Channels
- Voice, WhatsApp, web, social
- Commitment
- Month to month
02 — Capabilities
What the agent does
Every deployment is built to your process. These are the capabilities we assemble it from.
Appointments & calendar sync
Books viewings, test drives and consultations straight into your calendar, with confirmations and reminders sent automatically.
Lead capture & qualification
Asks the questions your sales team would ask, scores intent hot, warm or cold, and pushes the record into HubSpot, Zoho or Pipedrive.
Conversion insight
Monthly reporting on what customers ask, which products draw interest and where conversations stall — so you can act on it.
After-sales support
Order tracking, returns, refunds and status queries handled at any hour, with a clean handover to your team when it needs a person.
Follow-ups & reactivation
Re-engages leads that went quiet and works old lists back into the pipeline, without adding anything to your team's workload.
03 — How we work
Four steps, about a week
No procurement cycle, no implementation partner. Here is exactly what happens from the first call to the agent going live.
01
Discovery call
Thirty minutes on how you sell today, which questions come up most, and what a good lead looks like to you.
02
Build & train
We write the conversation flows, load your product and policy knowledge, and set the agent's tone to match your brand.
03
Integrate & test
We connect your CRM, calendar and channels, then run the agent against real scenarios with you until the answers are right.
04
Launch & refine
The agent goes live. We monitor the first weeks closely and tune it monthly against what the conversations show.
04 — Industries
Where it earns its keep
The pattern is the same wherever enquiries arrive faster than a team can answer them. These are the sectors we work in most.
Automotive
Dealerships
The enquiry that arrives at 21:00 on a Saturday is the one that goes to whoever answers first.
- Books test drives into the sales diary
- Answers stock, spec and finance questions
- Captures trade-in details and tags by vehicle interest
Retail
E-commerce
Most abandoned carts are an unanswered question. The agent answers it while the customer is still on the page.
- Handles sizing, stock and shipping queries
- Tracks orders and processes return requests
- Reports which products draw the most questions
Property
Real estate & rentals
Agents lose hours to the same five questions about every listing. That is work a machine should do.
- Schedules viewings around each agent's diary
- Answers listing, levy and availability questions
- Pre-qualifies buyers on budget and timeline
Services
Service businesses
For trades, clinics and consultancies, the bottleneck is usually intake — not delivery.
- Takes lead intake and books consultations
- Runs follow-up sequences on quiet enquiries
- Screens out jobs you don't take, before they book
Not on this list?
If your business has customers, questions and a sales process, there is almost certainly something here worth automating. Tell us how you work and we'll say honestly whether we can help.
05 — Pricing
Clear pricing, month to month
A once-off setup fee covers the build, training and integration. The monthly retainer covers hosting, support and ongoing tuning. Prices in South African rand, excluding VAT.
Starter
For single-location businesses handling a steady trickle of enquiries.
R2 500 / month
+ R5 000 once-off setup
- Up to 500 conversations a month
- Voice and chat across your main channels
- Lead capture and qualification
- CRM integration
- Automated follow-ups and reactivation
- Monthly performance report
Most chosen
Growth
For teams running several channels, or a dealership with stock to sync.
R5 000 / month
+ R8 000 once-off setup
- Everything in Starter, plus:
- Up to 2 000 conversations a month
- Appointment setting with calendar sync
- Multilingual (English, Afrikaans, isiXhosa and more)
- Lead intent scoring and source breakdown
- Dealership extras: inventory sync, finance calculator
Enterprise
For multi-branch operations, franchise networks and high volume.
Custom
Scoped on a consultation
- Everything in Growth, plus:
- 5 000+ conversations a month
- Live handover with multi-branch routing
- CRM/ERP integration incl. Salesforce and Xero
- Custom analytics dashboard
- Dedicated success manager and monthly reviews
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Conversations included | 500 / mo | 2 000 / mo | 5 000+ / mo |
| Voice and chat channels | Core | All | All |
| Lead capture and qualification | Included | Included | Included |
| CRM integration | Included | Included | CRM + ERP |
| Automated follow-ups | Included | Included | Included |
| Appointment setting & calendar sync | — | Included | Included |
| Multilingual support | — | Included | With auto-detect |
| Lead intent scoring | — | Included | Included |
| Additional tool integrations | — | Up to 3 | Unlimited |
| Dealership extras (inventory, finance) | — | Included | Included |
| Live agent handover & routing | — | — | Included |
| Custom analytics dashboard | — | — | Included |
| Reporting | Monthly | Monthly + sources | Monthly + strategy review |
| Support | Priority (WhatsApp) | Dedicated manager |
06 — Results
What clients see
35%
More qualified leads reaching the sales team
60%
Faster first response to an enquiry
28%
Improvement in conversion rate
24/7
Coverage, including weekends and holidays
“NeuGen.AI transformed our lead generation. We're booking 40% more test drives, and the AI handles the first questions so our sales team can focus on closing.”
“Our support team was drowning in basic questions. The agent now handles around 80% of them, and the reporting showed us exactly which product pages to rewrite.”
07 — Questions
Before you ask
What exactly does NeuGen.AI do?
We build and run custom AI agents for your business. They hold conversations with your customers on your website, WhatsApp, Instagram, Messenger and over the phone — answering questions, capturing and qualifying leads, booking appointments and handling after-sales queries. We build the agent, connect it to your systems, and maintain it.
Do I need technical skills to get started?
No. We handle the build, the integrations and the training. You'll need to give us time on a discovery call and someone who can answer questions about how you sell — that's the extent of it.
How long does onboarding take?
Most clients are live within 3–5 business days. More complex integrations — multi-branch routing, ERP connections, large product catalogues — can add a week or two, and we'll tell you upfront if that applies to you.
Can it integrate with my CRM or calendar?
Yes. We work with HubSpot, Zoho, Pipedrive, Salesforce and Google Calendar, among others. If you use something we haven't connected before, tell us on the call and we'll confirm whether it's feasible before you commit to anything.
Will the AI replace my current team?
No — it takes the repetitive first contact off them. The agent handles the questions your staff answer dozens of times a week and hands over a qualified, briefed lead. Your people spend their time on the conversations that actually need judgement.
What happens when the agent can't answer something?
It says so plainly and hands the conversation to a person, with the full context of what was discussed. We'd rather it escalate than guess — and the questions it escalates feed straight into the next round of training.
Am I locked into a contract?
No. The retainer is month to month. The setup fee is once-off and covers the build, so there's no long-term commitment beyond the month you're in.
08 — Get started
Book a demo
Tell us a little about your business and we'll come back to you to set up a walkthrough — built around your industry, not a generic showreel.
Location
Cape Town, South Africa
Response time
Within one business day
What the demo covers
- A working agent handling your real enquiry types
- How it would connect to your CRM and calendar
- An honest view of what it will and won't handle
- Pricing and a realistic launch date